We want you to be fully satisfied with every item that you purchase from Optimized Mind, LLC. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price.
Orders that are cancelled by the customer before they are shipped are refunded promptly, usually the same business day. If the customer cancels the order after the product is shipped, the package is not required to be returned to us before a refund is given.
Optimized Mind, LLC accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline.
All orders are shipped from our location in Albuquerque, New Mexico via USPS. Optimized Mind ships to all 50 U.S. states and follows the standard methods available by USPS.
Orders placed are usually processed and shipped within 2~6 business days from the time the order is placed. Priority and Express orders placed before 11:00 AM PST will be processed and shipped out the same business day.
Priority and Express orders placed after 11:00 AM PST will be processed and shipped out the next business day. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 2~6 days. USPS does not pick up or deliver on weekends.
**Due to the high volume of orders during holiday season you may experience extended processing time up to 7 business days.**